RETURN POLICY 

Return & Refund Policy – FarmFusion Market (FFM)

At FarmFusion Market, customer satisfaction is a priority. This Return Policy outlines the conditions under which returns and refunds can be requested.

1. Eligibility for Returns

A product may be returned if:

It was damaged during delivery

It is expired or spoiled upon arrival

It does not match the description or order

A wrong item was delivered

2. Non-Returnable Products

The following cannot be returned:

Fresh vegetables

Fresh fruits

Live animals

Perishable food items not reported within 24 hours

Products damaged due to customer handling

3. Return Duration

All return requests must be made within 24 hours of delivery.

After this period, returns will not be accepted for perishable goods.

4. Refund Process

Refunds will be processed if:

The product is verified as faulty, wrong, or damaged

The seller acknowledges the issue

Refund will be issued through:

Wallet refund

Bank transfer

Replacement of item (based on customer preference)

Refund processing time: 2–5 working days.

5. Delivery Fees

Delivery fees are non-refundable except when:

FFM delivers the wrong item

The product was damaged before delivery

The seller confirms a packaging error

6. How to Request a Return

To initiate a return:

Email: return@farmfusionmarket.com

Include:

Order ID

Photo/video evidence

Description of the issue